Field Service Efficiency: Strategies for Improvement
Efficiency in field service delivery is vital for field service organizations to achieve their goals in 2013 and beyond. These goals, tied to:
- Revenue Enhancement
- Cost Containment
- Customer Satisfaction Improvement
are all linked to improvements in field service efficiency. Without an investment in addressing efficiency, as measured via first-time fix, initiatives to attain other field service goals may be short-lived. This document will highlight the importance of the first- time fix metric and detail strategies for performance improvement in field service efficiency.
In The Service Council’s 2013 Field Service Challenges research survey (n=226), organizations reported that cost containment and revenue growth were on the top of a long list of challenges presented to their field service businesses.
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