Recall reminder for unsafe Infinity cable

Tuesday, 16 November, 2021

Recall reminder for unsafe Infinity cable

WorkSafe Queensland is reminding electrical contractors about the recall issued on the Infinity cable.

It said that the recall rate has reached 77%, but there are still around 177 kilometres of cable unaccounted for.

The cable is not compliant with electrical safety standards and will quickly become brittle. If disturbed, the insulation can crack, causing a risk of fire or electric shock.

Cable installed in areas of elevated heat have an increased likelihood of failing.

This cable was supplied throughout Queensland in 2012–13 by:

  • Masters Home Improvement
  • Mitre 10
  • Home Timber and Hardware
  • HEM Queensland

Woolworths is taking responsibility to fix installations if the cable was purchased from Masters Home Improvement.

It affects all sizes and configurations of TPS and Orange Round mains power cables sourced from Infinity Cable Co Pty Ltd and supplied under 'INFINITY' and 'OLSENT' brands.

Image courtesy of WorkSafe Queensland.

According to WorkSafe Queensland, the cable is labelled 'INFINITY' or 'OLSENT' at one-metre intervals on the cable.

It said that electrical contractors and workers who come across the affected cable should:

  • let customers know that, as part of the recall, the supplier will pay to fix or replace the cable;
  • encourage homeowners to contact the supplier to fix the cable to prevent the risk of electric shock or fire;
  • recommend a safety switch be installed on the affected circuits.

WorkSafe Queensland has also reminded electrical contractors and workers that they should be mindful of the risks and look for the recalled cable when accessing roof spaces, under floors and similar areas where this cable may have been installed.

Top image credit: ©

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