Let's face it, if you are relying on whiteboards, spreadsheets and handwritten notes to drive your service operations, then you are going to have an uphill battle on your hands.
The latest version of Emerson's AMS Device Manager features alert optimisation capabilities and mobile device health dashboards.
simPRO's update to its mobile app Connect allows field technicians to send official quotes, capture customer signatures for quote acceptance and start a job all in one site visit.
NextService, cloud-based field service software built for NetSuite, is designed to be easy to use and accessible anytime, anywhere.
ServiceM8's field service management app allows trades and services businesses to take control and work smarter with real-time communication between their office, field staff and customers.
Mindfields' Automation as a Service (AaaS) automates a company's consulting and delivery processes.
Field service management (FSM) software is becoming increasingly sophisticated, and ever-more robust feature sets can be something of a red herring.
Ground-penetrating radar (GPR), also known as ground-probing radar, ground radar or georadar, uses radar pulses to provide images of subsurface locations. It is a reliable, non-destructive means to locate subsurface targets such as cables and rock, and helps to make what could be an extremely difficult job a relatively simple one.
Improving productivity is a key goal for every organisation, and one that's particularly relevant for those in the service sector. Whether it's maintaining power lines, repairing machinery or building a new treatment plant, completing tasks as quickly and efficiently as possible is vital.
As a business leader, you are keenly aware of the importance and value of your brand and have a deep understanding of the challenges faced by businesses to maintain that value in a real-time connected world. While you know there are many pitfalls and have figured out what aspects are most controllable, there is one important area that continues to be overlooked by many — customer experience.
The OSA 5401 Syncplug is an accurate small form-factor pluggable (SFP) grandmaster clock and global navigation satellite system (GNSS) receiver. According to the company, it has the smallest footprint and most compact design on the market.
A new mobile app designed to help electrical contractors cut through red tape has been released thanks to a partnership between the Chamber of Commerce and Industry Queensland (CCIQ) and start-up incubator BlueChilli.
Local cloud technology group simPRO Software has secured $40 million in capital from New York-based equity firm Level Equity, in order to support an aggressive expansion strategy.
23 leaders from the field service sector gathered for an executive networking breakfast in Melbourne earlier this month. The expert panel was moderated by Westwick-Farrow Media Publisher Geoff Hird, with industry luminaries Richard Simpson – CIO Infrastructure Services Group, Michael Bettencourt – Vice President, Solution Consulting for LogMeIn and Derryn Simmons – Professional Services Manager at CSG Limited sharing their insights on the changing face of field service.
Only 50% of Australia/NZ businesses have a clear strategy for digital transformation.