Trimble field service management solutions

Trimble has announced new features to its Field Service Management (FSM) solutions to significantly improve workflow visibility and streamline operations for businesses and their mobile workers in the field.

New features have been added to Trimble’s Work Management solution, an intelligent scheduling engine and FieldMaster Technician, a downloadable mobile app that enables workers to access and update information in real time. These solutions work together to enable real-time information sharing between mobile workers and the back office and are part of Trimble Horizon, a new dynamic platform for Trimble’s FSM solutions and service. Cloud based and modular, Trimble Horizon enables organisations to drive an agile, dynamic field service operation.

The improvements aim to empower workers in the field with collaborative tools and immediate access to information they need to manage their day effectively.

Improvements include: Work Management Intelligent Scheduling - now supports multiple crew assignments and equipment bookings. Several technicians can be assigned to a task for improved efficiency. In addition, a scarce or specific piece of equipment can be booked against a task to help organisations better manage their assets and resources and increase first-time case resolution; FieldMaster Technician Mobile App - includes the ability for a technician to copy or create a task on-site so they can carry out and account for work immediately. Site history can also be accessed and viewed in the app, allowing the technician to arrive with the necessary knowledge of work previously carried out. Details of each crew member assigned to a task and the tools that have been booked can be viewed, enabling the improved visibility of resources. In addition, technicians are now able to upload forms and photos to attach to a task or job.

FieldMaster Technician 1.2 will also send the mobile worker’s location from their GPS-enabled smartphone or tablet in real time. This allows businesses to better understand the progress of their field operations and dispatch work based on a technician’s accurate location.