FieldAware field service management software

FieldAware’s cloud-based field service management software is designed to provide end-to-end management of a company’s field service operations.

The system includes capabilities for work order management, scheduling and dispatch, invoicing, quotes and related functionality.

Users can access customer information including assets and existing service contracts from any location, schedule work orders and track these orders and technicians in real time.

Once a work order is scheduled, FieldAware automatically alerts the technician of the new job via native iOS or Android mobile apps.

The technician can view details including the customer location, the task and parts associated with the work, the service history of a customer’s equipment and manuals or schematics associated with the work.

When the job is complete, the technician can update the work order status even when no network is present. The app can also be used to capture a customer’s signature as proof that the work is complete and send an invoice to back-office accounting or CRM systems.

FieldAware said the software can also be used to optimise inventory levels in trucks and at the warehouse, and to generate dashboards and reports detailing a company’s field service operations.

The company asserts that the FieldAware software can improve productivity and revenue generation by 20%, boost customer retention by 30% and accelerate cash flow by 300%.